Pivacy Policy

Find out how we manage your data


Honest Windows & Doors Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.honestwindowsanddoors.co.uk and only collect and use your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it.

1. Information About Us

Our Site is owned and operated by Honest Windows & Doors Ltd, a Limited company registered in England & Wales under company number 11653002.

Registered address: 27 Chapelstead, Bolton BL5 2LZ

Email: honest_doors@yahoo.com

Please contact D Hornigold to make a request under Data Protection or EU data protection regulation or if you have any questions about your personal information.

2. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details.

3. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to
  2. know, but you can always contact us to find out more or to ask any questions using the details in Part 9.
  3. The right to access the personal data we hold about you. Part 8 will tell you how to do this.
  4. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
  5. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 9 to find out more.
  6. The right to restrict (i.e. prevent) the processing of your personal data.
  7. The right to object to us using your personal data for a particular purpose or purposes.
  8. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  9. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 9.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office www.ico.org.uk

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 9.>

4. How Do You Use My Personal Data?

Personal information we collect and use are:

Name, address, contact number, email address.

We collect and process your information to fulfil requests for information, administer the supply and invoicing of our products and provide continuous high levels of customer support and satisfaction.

By submitting your contact details you may also receive information on new products available. This will be infrequent and non-intrusive.

The personal information we store and use is collected verbally via telephone, by email or via our website enquiry forms.

What happens if I do not provide my personal information

We need your personal information in order to provide our services to you. If we do not collect your personal information we will not be able to provide our services to you.

5. How and Where Do You Store My Data?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

Where we process your information in order to fulfil a contract for goods or services, we will securely store your information as long as is necessary to satisfy our service guarantees, warranties and legal requirements.

Once we no longer have a legitimate business need to store or process your personal information we will delete or remove it at the earliest opportunity.

Where we have provided quotations without supply, we will store for no longer than 12 months after quotation expiry date. This will be destroyed by shredding and we will not contact you until such time you contact us.

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times.

6. Do You Share My Personal Data?

In some instances it may be necessary to share some of your details with our trusted GDPR third party business partners or service providers. Who like us meet and understand their/our Data Protection Legislation obligations. They will have their own privacy policies which will be readily available on their websites.

Our product suppliers: To facilitate supply direct deliveries, product warranty communications and possible engineer visits.

Server management : They host and manage our secure website and business software that is essential to our business operation.

Assure Certification & insurance back warranty providers, Registration purposes to satisfy our competent person scheme membership conditions where applicable.

7. Data Security

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Our website is encrypted, you can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage, however due to the nature of the internet we cannot personally guarantee the security for any information you disclose or transmit to us online.

We also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers and documents in which we store personally identifiable information are kept in a secure environment.

8. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 9. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 1 week and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

9. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details

Email address: honest_doors@yahoo.com

Telephone number: 01942 660558

Postal Address: 27 Chapelstead, Bolton BL5 2LZ

10. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 27.08.2019.